Managed IT & Consulting for Greater Columbus Area Organizations
Proactive support, security, and planning that keeps your systems running and your team focused on the work that matters. We help keep users supported, systems monitored, cloud tools managed, cybersecurity needs addressed, and technology decisions tied to real business or mission goals.
When IT Is Reactive, Small Problems Keep Interrupting the Work
Most organizations do not need more confusing technology. They need the computers, networks, cloud accounts, security tools, and software they already rely on to be managed with clear ownership and plain-English guidance.
Clear Support Channels
Staff lose time when they cannot reach help, do not know who owns the issue, or get stuck between vendors. NGT Solutions focuses on friendly, responsive support by phone, text, email, ticket, and remote support tools so problems have a clear place to go.
Recurring Technology Problems
Repeated computer, network, cloud, or user access issues usually point to a deeper gap in monitoring, patching, documentation, or process. Managed IT helps identify patterns instead of treating every issue like a one-time fix.
Security & Compliance Guidance
Cybersecurity requirements can feel overwhelming for small businesses and nonprofits, especially when leaders are also responsible for staff, donors, customers, boards, or regulators. NGT Solutions brings practical security guidance with experience in HIPAA, PCI DSS, FINRA, NIST Cybersecurity Framework (CSF), and the Center for Internet Security Critical Security Controls (CIS Controls).
Strategic Planning & Budgeting
Software, cloud tools, devices, vendors, and budgets are harder to manage when no one is connecting them to the bigger picture. Our consulting work helps organizations make clearer technology decisions instead of reacting only when something breaks.
What Managed IT & Consulting Includes
NGT Solutions combines day-to-day IT support, cybersecurity, cloud administration, documentation, and consulting for Columbus organizations that want practical help without unnecessary complexity.
Managed Support for Users, Devices, and Networks
We support common IT needs such as help desk requests, health monitoring, patch management, network monitoring and management, device procurement assistance, vendor management, and documentation. The goal is to reduce interruptions and give staff a clear path when something is not working.
Cybersecurity and Backup Oversight
Managed IT plans can include advanced malware protection, web security and content filtering, endpoint detection and response, ransomware detection and rollback, offsite data backup, vulnerability scanning, security awareness training, SOC monitoring, and backup verification depending on the service scope.
Cloud, Microsoft 365, and Google Workspace Management
NGT Solutions helps manage Microsoft 365 and Google Workspace users, cloud service security, password and MFA needs, mobile device management, and related administration. The team also holds Kaseya certifications connected to Datto RMM, Datto Backup, 365 User, 365 Endpoint, RocketCyber, Compliance Manager, Datto EDR, Autotask, and IT Glue.
Consulting for Small Businesses, Nonprofits, and Internal IT Teams
For organizations without a full IT department, we can act as the day-to-day IT team. For organizations with small internal IT teams of 1-5 people, co-managed support can add help desk overflow, infrastructure support, documentation, project help, cybersecurity support, and specialized expertise. NGT Solutions has more than 45 years of combined technology experience across nonprofits, local and state government, schools, health and medical, legal, financial services, religious institutions, hospitality, food service, and mechanical or industrial environments.
Managed IT & Consulting FAQs
What is included in Managed IT & Consulting from NGT Solutions?
The scope depends on your organization, but managed IT can include remote support, monitoring, patching, endpoint protection, backup oversight, network management, Microsoft 365 or Google Workspace administration, vendor management, documentation, cybersecurity planning, technology reviews, and device procurement assistance. Consulting can include technology strategy, software selection, compliance support, business continuity, backup and disaster recovery planning, and process improvement.
Do you support nonprofits as well as businesses?
Yes. NGT Solutions works with Columbus-area small and medium-sized businesses and has a strong focus on nonprofit organizations. That includes technology needs tied to boards, accounting, oversight, fundraising, donor management, volunteer management, outreach, and mission-focused operations.
Can you work with our internal IT person or small IT team?
Yes. NGT Solutions provides co-managed IT for organizations with small internal IT teams, especially teams of 1-5 people that need extra capacity or specialized help. Support can include help desk overflow, endpoint support, server and network support, cloud services, documentation, asset inventory, security and compliance work, backup verification, and project-based support.
How do support requests work?
Support is available through channels such as the NGT taskbar icon, email, phone, text, and ticketing, depending on your service plan. Phone and text support are available from 8-5 Monday-Friday, with after-hours and emergency support included in certain higher-level service plans.
How much does Managed IT & Consulting cost?
Pricing depends on the number of users, devices, systems, support needs, cybersecurity requirements, onsite needs, and whether the work is managed IT, co-managed IT, consulting, project-based support, or a hybrid model. NGT Solutions uses tiered managed IT plans and custom models where appropriate, but the average price ranges between $129-$199 per user per month.
What happens before we switch IT providers or start service?
The process typically begins with a quick discovery call to determine whether there is a good fit, followed by an assessment of current IT needs and recommendations for managed, co-managed, or consulting support. If you move forward, onboarding generally includes support tools, documentation, account access review, monitoring setup, and a clearer process for ongoing support. Exact timing and scope should be confirmed based on your environment.
Schedule a Discovery Call for Managed IT & Consulting in Columbus
If your organization needs responsive IT support, clearer technology planning, stronger cybersecurity, or extra capacity for an internal IT team, NGT Solutions can help you sort through the next steps. Schedule a discovery call to talk through your current environment, support frustrations, and the level of help that fits your business or nonprofit in the Greater Columbus Area.